Provider Training – E/M: Prolonged Services
Instructor
Brittany Sowards, BA, CPC, CPMA, CCC, CCVTCDescription
In this 15-minute webinar, you’ll explore Prolonged Services in the context of Evaluation & Management (E/M) coding. The module clarifies when a service qualifies as “prolonged” beyond standard face-to-face or non–face-to-face time, how to document appropriately, and how to report these services correctly for reimbursement.
Key Takeaways
- Define what prolonged services are and when they can be reported in addition to an E/M service
- Learn how to count and document extra time beyond standard E/M services (face-to-face and non–face-to-face components)
- Identify when time spent on tasks beyond the usual qualifies (e.g. care coordination, administrative review)
- Explain documentation best practices to support prolonged service claims
- Review examples showing how to apply rules and avoid common errors
Who this course is for
- Providers who deliver services extending beyond normal E/M time and want to make sure they’re coded correctly
- Coding professionals and auditors ensuring that prolonged service claims are justified
- CDI and compliance personnel seeking clarity on documentation requirements
Why it matters
- Proper use of prolonged services can increase reimbursement for time-intensive encounters
- Misuse or poor documentation can lead to denials or audits
- Understanding this module strengthens your overall E/M coding competency and reduces risk
What you get
- 15-minute webinar — focused, practical content you can watch on your schedule
- Transcript & slides available for review and reference
- Insights you can apply immediately to documentation and coding workflows
FAQs
Can I purchase this course individually?
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About our Medical Coding Courses
HIAlearn, powered by Health Information Associates (HIA)—a leader in medical coding and auditing for more than three decades—offers a flexible, online education platform designed for today’s coders. With a growing catalog of AHIMA and AAPC-approved coding courses, HIAlearn supports both beginners and experienced coders looking to build confidence, accuracy, and CEU credits.
Courses are available across various coding types including CPT, E/M, ICD-10-CM, and ICD-10-PCS, and are designed for multiple specialties including inpatient, outpatient, profee, and CDI.
To stay up to date, coders can explore our Coding Updates hub for the latest ICD-10-CM, ICD-10-PCS, CPT, and IPPS changes. HIAlearn also supports organizations with group discounts and scalable team access, promoting accuracy, compliance, and continuous professional development across departments.
Overview
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